Paloma Consulting have provided my business with excellent support in areas of six sigma training, executive champion training, employee development, project coaching, process optimisation, customer experience analysis and service delivery improvement.
Examples of projects include; improving catalogue delivery performance, reducing failed customer collections, reducing failed deliveries, reducing wrong goods despatched, improving parcel track and trace compliance, trailer fill optimisation and reducing goods lost in transit.
Their work has been a major factor in the success of our customer first program within HDNL and associated warehousing and distribution centres across the UK.
I can confidently recommend Paloma as a professional and reliable supplier who are experts in their field and one in which I would have no hesitation using again.
Customer First Deployment Leader, Master Black Belt, HDNL