Barclays Bank wanted to improve cross functional business processes and embed a culture of continuous improvement.

I am the Getronics Quality and Continuous Improvement Manager responsible for the design, development and deployment of effective, efficient and ethical processes.
Getronics are the preferred supplier of IT services to Barclays Bank UK. I am working in collaboration with Barclays Bank to improve cross functional business processes and embed a culture of continuous improvement.
I have been working closely with Paloma Consulting and found them to be:

  • Professional. Consultants are knowledgeable, they present themselves very well and explain concepts in a manner that most people can understand and come to terms with quickly.
  • Flexible. Service offerings and products have been tailored quickly to meet our specific business requirements.
  • Reliable, prompt and good value for money. In every instance the Consultants and Senior Managers at Paloma  have delivered on time, to budget and to all agreed quality standards.

Paloma provide us with the following services:

  • Program support. The Consultants have helped me to validate and execute the Quality and CI deployment plan using their wealth of expertise gained from previous deployments.
  • LEAN Six Sigma training. The Consultants have conducted training for our Champions, Yellow and Green Belts to date. I have attached representative comments from the attendees themselves:
  1. The facilitator breaks the difficult things down and makes them simple and understandable.
  2. My confidence levels have greatly improved regarding Green Belt training. I feel motivated to go on with this project and any future project I am involved in.
  3. Training was excellent overall, concise with really useful examples. It has definitely reenergised the whole project now that I can see how to apply the tools
  • Project Lead Support. This support has proved invaluable to those responsible for executing projects and helped  to keep all related activities on track.

I recommend Paloma as they have exceeded my expectations. This is the highest compliment I can pay to Paloma and their staff.


Mark Arnold.

Getronics UK Limited
GU14 0NL