Service Industries

Case study 1 - Over £20M saved in Information & Communications Technology service provider through continuous improvement adoption

One of the world's largest ICT service providers wished to develop its own internal improvement capability to resolve deep-rooted issues with its ICT processes and as a result be able to provide a better level of service to its customers

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Case study 2 - Over £250k saved in operating efficiencies of housing association processes

A Local Authority Housing Association wished to provide enhanced customer service perceptions and reduce operating costs

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Case study 3 - £2.1m saved through operational efficiency improvements in custodial services

One of the United Kingdom's largest custodial support services for the police, courts and prisons wanted to improve the quality of all aspects of their custodial service obligations

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Case study 4 - Improving processes within strategic sourcing and internal business services

A billion dollar global company wanted to embed a continuous improvement culture within its strategic sourcing and business service functions purchase order and payment processes

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Case study 5 – Business Process Re-engineering, Membership services

A premier UK membership organisation specialising in the development of UK and overseas Taxation professionals wanted to review their operational structures in order to meet the challenges of future growth potential

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Case study 6 – Skills development in an international provider to the service sector

A UK based LSE listed company providing business processing, IT technology and procurement services globally wanted to develop a core management team of Lean Six Sigma Black Belts in order to accelerate the impact of their continuous improvement programme for the benefit of their clients.

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Case Study 7 - Reduce direct and transactional wastes in Water Utilities

A water company providing mains water and sewerage services in six English counties wanted to introduce Lean Six Sigma disciplines into its operational and customer services functions.

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Case study 8 – Providing Operational Excellence skills to Municipal Authorities

A metropolitan borough council wanted to provide its project leaders with enhanced operational excellence skills

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Case study 9 – Lean Six Sigma Training in Cruise Ship Industry

The UK division of the world's largest cruise ship operator wanted to enhance its problem solving capability for its hotel operations

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Case study 10 – Lean Six Sigma Training in Middle Eastern Municipality

A leading Municipal institution and centre of excellence in the UAE delivering programs and services for improving the quality of life to the highest possible standards wanted to support their development programmes using Lean Sigma tools.

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Case study 11 – Delivering and supporting Continuous Improvement in one of UAE’s most prestigious real estate developers

This organisation is one of the leading UAE property developers. In order for it to sustain its market dominance it requires the highest abilities and performance from its staff

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