Service Industries

One of the world's largest ICT service providers wished to develop its own internal improvement programme

One of the world's largest ICT service providers wished to develop its own internal improvement capability to resolve deep-rooted issues with its ICT processes and as a result be able to provide a better level of service to its customers

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A Local Authority Housing Association wanted to provide enhanced customer service perceptions and reduce operating costs

A Local Authority Housing Association wished to provide enhanced customer service perceptions and reduce operating costs

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One of the United Kingdom's largest custodial support services wanted to improve the quality of all aspects of their service obligations

One of the United Kingdom's largest custodial support services for the police, courts and prisons wanted to improve the quality of all aspects of their custodial service obligations

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A billion dollar global company wanted to embed a continuous improvement culture

A billion dollar global company wanted to embed a continuous improvement culture within its strategic sourcing and business service functions purchase order and payment processes

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A premier UK membership organisation specialising in the development of UK and overseas Taxation professionals needed to review their operational structures

A premier UK membership organisation specialising in the development of UK and overseas Taxation professionals wanted to review their operational structures in order to meet the challenges of future growth potential

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A UK based LSE listed company wanted to develop a core management team of change agents in order to accelerate the impact of their continuous improvement programme

A UK based LSE listed company providing business processing, IT technology and procurement services globally wanted to develop a core management team of Lean Six Sigma Black Belts in order to accelerate the impact of their continuous improvement programme for the benefit of their clients.

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A utility company serving six English counties wanted to maximise use of personnel resources

A water company providing mains water and sewerage services in six English counties wanted to introduce Lean Six Sigma disciplines into its operational and customer services functions.

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A metropolitan borough council requested help to provide its project leaders with enhanced operational excellence skills

A metropolitan borough council wanted to provide its project leaders with enhanced operational excellence skills

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World's largest cruise ship operator needed to enhance its problem solving capability

The UK division of the world's largest cruise ship operator wanted to enhance its problem solving capability for its hotel operations

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A leading Municipal institution and centre of excellence in the UAE needed support for their development programmes

A leading Municipal institution and centre of excellence in the UAE delivering programs and services for improving the quality of life to the highest possible standards wanted to support their development programmes using Lean Sigma tools.

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A leading UAE property developer sought assistance in increasing staff abilities and performance

This organisation is one of the leading UAE property developers. In order for it to sustain its market dominance it requires the highest abilities and performance from its staff

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