Retail

Case study 1 - Long-term business improvement programme in merged retail companies

Following a merger with a major competitor the UK's leading online and home shopping retailer embarked upon a long term business improvement programme focusing on how the merged company treated its customers

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Case study 2 - Improving process efficiencies within the creative process of leading home shopping retailer

The marketing and creative departments of a leading internet and catalogue home shopping company wanted to reduce cycle times for the creative process, and improve the quality of catalogue content and presentation

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Case study 3 Identifying efficiency savings within the prescription process at a leading pharmacy

A leading high street pharmacy wanted to identify processing inefficiencies and improvement opportunities within their prescription process, from when a prescription is ordered by a Care Home or Care Worker, through to administering the prescribed drugs to the resident in the Care Home.

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