Case study 1 - Sustainable continuous improvement programme established in logistics company

The UK operation of a multi-billion pound global provider of materials handling equipment wanted to assure provision of consistent, class-leading service levels to customers, in every area of the business from sales and parts, to its service and support departments

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Case study 2 - Premium logistics, improve service efficiencies and customer experience

A leading provider of premium product logistics within the United Kingdom wanted to have an independent assessment of business performance and establish opportunities to improve their customer experience

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Case study 3 -Improve operational efficiencies in the distribution of home shopping merchandise

CEO wanted to transform the way the company interacts with its customers, starting in the company's logistic operations

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