Barloworld enhances service excellence

For Barloworld Handling, a leading force in the UK materials handling industry, providing consistent class-leading levels of customer service is a vital source of competitive differentiation. With the aim of improving service levels still further, the company decided to look at its business processes in a more structured manner.

Barloworld Handling

Working with Paloma Consulting, Barloworld focused on improving its processes to deliver consistent levels of service excellence across the business. A particular focus was to ensure the Hyster brand of forklift trucks and warehouse equipment - for which Barloworld is the sole UK distributor - maintained its reputation as one of the most reliable in the market.
Using Lean Six Sigma, Barloworld made valuable improvements in a range of areas including product reliability, spare parts flow and off-hire procedures. In addition, by rolling out a large 5S programme, the company was able to change the layout of its service centres, create better workflow and disciplines, resulting in improved throughput and less waste.

Phil Marles
Continuous Improvement Manager
Barloworld Handling